Privacy Policy

1. Preamble

The purpose of this confidentiality policy is to inform you of the manner in which Waro, a SAS Clowich company with capital of €51,000, registered with the RCS of Lille under number 792398083, whose head office is located at 124 boulevard de Metz 59100 ROUBAIX (hereinafter “ Waro ", "we") collects and processes your personal data when you use the thewaro.com site, create an account, place an order, participate in our loyalty program or interact with us.

This processing is carried out in accordance with Regulation (EU) 2016/679 of April 27, 2016 (GDPR) and the Data Protection Act modified.

2. Who is responsible for processing your data?

Waro is responsible for processing your personal data.

For any questions relating to this policy or the exercise of your rights, you can contact us:

  • By e-mail: bonjour@thewaro.com
  • By post: 124 Boulevard de Metz 59100 Roubaix

3. What data do we collect?

Depending on your use of the site, we collect:

  • Identification and contact data : surname, first name, email address, postal address, telephone number.
  • Order and payment data : order history, products purchased, delivery address, payment data (processed by our payment provider — we do not store your full bank details).
  • Account and loyalty data : connection identifiers, loyalty program status and points, product preferences.
  • Communication data : your exchanges with our customer service, your subscription preferences (newsletter, SMS).
  • Browsing data : IP address, connection data, cookies and trackers (see section 8).

4. Why do we process your data, and on what legal basis?

  • We process your data for the management of your orders and customer relations — order processing, delivery, invoicing, after-sales service — on the basis of the execution of the contract between us. The management of your customer account, that is to say the creation and administration of your personal space, is based on this same foundation.
  • The loyalty program (attribution and monitoring of your points, your advantages) is processed on the basis of the execution of the contract, and where applicable our legitimate interest in running this program.
  • Marketing communications by e-mail (newsletter, offers, new products) are based on your consent, or on our legitimate interest when you are already a customer and within the limits provided by law. Marketing communications by SMS (offers, reminders) are systematically based on your prior consent.
  • The improvement of the site and traffic statistics (audience measurement, navigation analysis) are based on your consent for non-essential cookies, or on our legitimate interest for measures strictly necessary for the operation of the site.
  • Finally, the fight against fraud and compliance with our legal obligations - in particular the conservation of invoices and accounting data - are based on your prior consent. on compliance with a legal obligation imposed on us.

5. Who has access to your data?

Your data may be shared with:

  • Our authorized internal teams (communication, e-commerce, customer service);
  • Our technical service providers: hosting and e-commerce platform (Shopify Inc.), CRM/marketing management solution (Klaviyo), payment provider (Shopify Paiements), carriers and logistics providers ;
  • Administrative or judicial authorities, when the law requires us to do so.

These service providers only act on our instructions and are contractually required to ensure the security and confidentiality of your data (subcontracting contracts compliant with article 28 of the GDPR).

6. Are your data transferred outside the European Union?

Some of our service providers (notably Shopify, Klaviyo and other technological solutions) may be located or process data outside the European Union, in particular in the United States.

In this case, these transfers are governed by appropriate guarantees: standard contractual clauses of the European Commission, or the service provider's adherence to a recognized framework as offering an adequate level of protection (e.g. EU-US Data Privacy Framework). You can obtain a copy of these warranties by contacting us.

7. How long do we keep your data?

  • Customer account data: for the entire duration of the commercial relationship, then archived according to the legal limitation periods.
  • Order and invoicing data: 10 years, in accordance with accounting and tax obligations.
  • Prospect data (people who have never purchased): 3 years, from the last contact.
  • Data linked to marketing consent (e-mail/SMS): until consent is withdrawn or in the event of 3 years of inactivity.
  • Cookies: maximum duration of 13 months in accordance with CNIL recommendations.

8. Cookies and Trackers

Our site uses cookies to ensure its operation, measure its audience and, with your consent, offer you personalized content. You can manage your preferences at any time via [the cookies banner.

9. How do we secure your data?

We implement appropriate technical and organizational measures (restricted access, encryption, secure hosting) to protect your data against unauthorized access, loss, alteration or disclosure.

10. What are your rights?

In accordance with the GDPR, you have the following rights over your personal data:

  • Right of access : obtain confirmation that your data is processed and obtain a copy;
  • Right of rectification : correct inaccurate or incomplete data ;
  • Right to erasure : request the deletion of your data, within legal limits;
  • Right to limitation of processing ;
  • Right to portability : receive your data in a structured format;
  • Right opposition, in particular to commercial prospecting, at any time and without justification;
  • Right to withdraw your consent at any time, when the processing is based on it (e.g. replying STOP to our SMS, or clicking on the unsubscribe link in our emails);
  • Right to define directives relating to the fate of your data after your death.

To exercise these rights, contact us at bonjour@thewaro.com, providing proof of your identity. We will respond to you within one month.

If you consider that your rights are not respected, you can lodge a complaint with the CNIL (www.cnil.fr).

11. Minors

Our site is not intended for minors under 15 years of age without the consent of their parents or representatives legal.

12. Modification of this policy

We may modify this confidentiality policy, in particular to adapt it to legal, regulatory or technical developments. The version in force is the one published on the site on the date of your visit.

13 Contact

For any questions relating to this confidentiality policy: bonjour@thewaro.com / 124 Boulevard de. Metz 59100 Roubaix / + 33 6 26 71 21 67

Image

Une question?
un expert pour vous aider

Chez Waro, aucune question n’est trop petite. Nos conseillers douceur sont là pour vous guider, toujours attentifs et disponibles pour trouver le plaid qui vous ressemble. Pas de robots, seulement des voix humaines. Et la promesse d’un conseil donné avec le cœur.

PARLONS PLAIDS
icon livraison

Livraison garantie de 2 à 4 jours ouvrés

icon support

Nos experts douceurs se font un plaisir de vous répondre du lundi au vendredi de 9h à 18h

icon garantie

Nous vous garantissons des instants de douceur inégalables

icon contact

Vous pouvez nous contacter en français, anglais, espagnol ou arabe