The Waro Club doesn't yet allow you to use your loyalty points or redeem them in-store. We're currently offering a 100% digital experience, but we promise we're working on it!

The gifts offered by Club Waro, depending on your tier, cannot be combined in a single order. Each coupon must be used separately. Similarly, if you have received a promotional code unrelated to Club Waro, that code cannot be used in conjunction with Club Waro rewards. 

Once your order has been confirmed, you will receive an initial email confirming that your points are pending approval. We allow a 30-day period after each order, which gives you time to modify or cancel your order, return your order, and also accounts for any potential shipping delays by carriers. Your points will therefore be added to your Club Waro balance 30 days after the date of purchase. If you don’t see your balance update during this time, don’t worry—it’s completely normal. 

Log in to your customer account and click on “My Waro Club.” From there, you’ll see your point balance, your membership status, and the rewards available based on your status and the number of rewards you have left to redeem. You have a choice: redeem your points for discount coupons or gift cards. Or claim your free gift (Bronze Status: a clutch; Silver Status: a cozy throw; Gold Status: a faux fur throw; Platinum Status: a faux fur throw) without redeeming any points. Each complimentary gift can be used only once per tier. Once you’ve claimed the gift, it will be removed from your Club Waro. You can check your point balance at any time in your customer account. If you have any questions about your Club Waro, please contact us. 

Your status in the Waro Club is determined by your total spending, with each tier granting access to specific benefits.

You reach the Bronze tier once you’ve spent €200 (200 pts), which entitles you to a €14 gift card, 10% off your orders, 10% off plus free shipping on your birthday, and a free clutch (valid only once).

The Silver tier is reached after spending €500 (500 pts) and includes a €35 gift card, access to J-1 private sales, 10% off orders, a birthday perk with 10% off and free shipping, and a free cozy throw (valid only once).

The Gold tier is reached when you spend 750€ (750 pts) and includes a 49€ gift card, access to J-1 private sales, 10% off orders, a birthday perk with 10% off and free shipping, as well as a complimentary cozy throw (valid only once).

Finally, the Platinum tier is reached once you’ve spent 1,000€ (1,000 pts) and grants access to an 80€ gift card, J-2 private sales, 10% off every order, 15% off and free shipping on your birthday, as well as a free faux fur throw (valid only once). If you reach this tier, you’re among Waro’s top customers—congratulations! 

Your loyalty points are valid for 18 months from the date you earn them. After this period, any unused points will automatically expire. When you use your gift cards or rewards, or when you redeem more points than the difference between two tiers, your status may change. When your status changes, the rewards associated with that status will be forfeited. But don’t worry—they’ll be available again once you earn enough points to reach that status once more.

You earn loyalty points even on sale or clearance items. Each amount spent corresponds to a certain number of points earned (rounded up to the nearest ten), even on sale items. With every order, you continue to build up your points balance and advance your status in the Waro Club. 

You can request a return within 14 days of receiving your order. Once the return has been accepted, received, and the refund approved, the refund amount—which corresponds to the number of points deducted—will be subtracted from your balance. You will receive a new email with your updated point balance.

Yes, your status may be downgraded in several cases: if you redeem more points than the difference between two tiers, or if your points have expired (after 18 months). Keep an eye on this expiration date so you can take full advantage of the points you’ve earned and the associated rewards.

If you change your email address, simply contact us via the CONTACT page or via WhatsApp at +33 6 26 71 21 67 so we can update your account. Once the change has been made, your customer account, status, and loyalty points will remain unchanged.